Answer

• Please read all the information on products and services as provided in relevant sections and get a clear idea of how to order. Even though https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) shall try to deliver the products as per the details/specifications given on the order form by the customer. All Jurisdiction and matters of arbitration in Mumbai, India only.

• It reserves a right to deliver a similar/alternate product for reasons beyond its control and any such action shall not be deemed as bad-delivery.

• Even though https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) shall try to meet the date and time of delivery schedule as given by the user in the order form, any delayed or early delivery for whatever reason shall not entitle the user to any damages or compensation from https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) . Our normal delivery schedule is specifically given with the product description.

• https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) shall take due care at the time of delivery to deliver the product to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation.

• If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein, he/she should seek clarifications from us through email and should wait for a written clarification before using the service.

• This site is owned by https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) Mumbai, Maharashtra, India. No material from this site or any other website owned, operated, controlled or licensed by https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) Mumbai, Maharashtra, India and/or associates or sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded or in any other manner for commercial use or otherwise without written permission of https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) Mumbai, Maharashtra, India. Violation of this condition is a violation of copyright and other proprietary rights of https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) and or their associates or sister concerns or affiliates.

• The product/services provided on this site are without warranties of any kind either expressed or implied and https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) disclaims all or any of them to the fullest extent.

• https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.

• Under no circumstances whatsoever shall https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered on the site. Notwithstanding the foregoing, in no event shall https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to https://nirajecom.shop/ (OG ELITE FASHION PRIVATE LIMITED) for that specific service/product.

• Normally an order once placed cannot be cancelled by the buyer. However, in a rare case of we accepting the cancellation request from the customer, he/she will have to bear the money transaction charges like bank charges, Exchange rate fluctuation etc.

Answer

Refund policy

RETURNS POLICY

This policy applies exclusively to orders placed on our website. At OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ we believe in keeping our customers happy...always. We offer hassle-free returns. If any product that you receive does not meet your expectations do write to us at support@nirajecom.shop and we’ll surely assist you.

PRODUCT RECEIVED IN DAMAGED CONDITION OR WRONG ITEM:

• If the outer packing is damaged or tampered with, we advise the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.
• In case of any discrepancy, please leave a suitable remark at the time of receipt.
• In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact us at support@nirajecom.shop
• Kindly retain all packaging materials and product/s until a set of instructions from us regarding the same is received.
• In case of any other complaints regarding the delivered package, email us at support@nirajecom.shop within 24 hours of receiving the product.
• Do not return any product(s) before receiving a confirmation email from OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ for the same. In case you wish to return a product, write to us at support@nirajecom.shop within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our customer care team will email you with details on how to return the said product.

All shipping costs of returning the defective products to OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/, over and above such amount paid by customers towards shipping charges while receiving the same from OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ are to be borne by the customer entirely.
All defective products are to be returned to OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ in its original condition, original packaging, with the invoice and sealed carefully. Please return your order as per the instructions given to you by the customer care team at the time of return confirmation.
Safe receipt of defective products by OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ is the sole responsibility of the customer.
OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to the customer, then OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ shall make the necessary modifications/alternations at the cost of the customer.
 

ACCESSORIES:

Items like jewelry, dupattas, safa, clutches are an accessory and returns are not acceptable unless received damaged in transit.

REFUND:

OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.
No refund will be given by OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ if the order has been delivered with the color and size as selected by the customer while placing the order.
In the event of the error having occurred on the part of OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/, the product can be replaced or the amount will be refunded through store credit only.

PARTIAL REFUNDS:

In the case of multiple products being ordered, if for any reason whatsoever, OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ is unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ will either provide a store credit to be used for future purchases or refund the amount for that particular product.

CANCELLATION:

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.
A maximum of 4 business days is required by us to initiate the refund once a cancellation request is received. You will be notified regularly of the refund status.

CREDIT ISSUES:

The credits against the customer's credit card account normally take three (3) business days to be processed. After this, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer's account.

PRODUCT DISCLAIMER:

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned in OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ are only approximate values. Because products on OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ are designer made, handwoven, and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying, and differences in display outputs due to lighting, digital photography, color settings, and capabilities of computer monitors.
Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care, and packaging this cannot be completely avoided.
In case you are unsatisfied with the product received from OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/, you may contact the customer care team at support(at the rate) OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ with your complaints/ feedback.

Answer

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Returns for Defective Items Only

We accept returns only if the item received is defective or damaged. A defective item includes:

• Manufacturing defects (stitching errors, misprints, etc.).
• Wrong design, print, or customization different from what was ordered.
• Damaged product upon arrival.

1. How to Report a Defective Item

If you receive a defective product, follow these steps:

1. Contact Us within 2 days of delivery at support@nirajecom.shop with your order number and photos of the defect.
2. Approval & Return Instructions: If approved, we will provide instructions for returning the item.
3. Replacement or Refund: Upon inspection, we will offer either a replacement or a refund (as per our discretion).

2. Refund Process

• Refunds are issued only for defective items.
• Refunds will be processed to the original payment method within 5 business days after approval.
• Shipping charges are non-refundable.

3. Contact Us

For any concerns, reach out to us at:
Email: support@nirajecom.shop
Address: LG-Shop No8 The Platinum, Tower Avishkar arista D, 9 DRD, Pune City, Pune- 411014, Maharashtra

By placing an order with OG Elite Fashion, you agree to this Refund and Returns Policy.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 2 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.         

   1. Refund Process

   • Refunds are issued only for defective items.
   • Refunds will be processed to the original payment method within 5 business days after approval.
   • Shipping charges are non-refundable.

   2. Contact Us

   For any concerns, reach out to us at:
   Email: support@nirajecom.shop
   Address: LG-Shop No8 The Platinum, Tower Avishkar arista D, 9 DRD, Pune City, Pune- 411014, Maharashtra

   By placing an order with OG Elite Fashion, you agree to this Refund and Returns Policy.

Answer

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Software
• Music albums
• Books
• Swimwear
• Beauty & Fragrances
• Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items

Answer

Use of Personal Information

OG ELITE FASHION PRIVATE LIMITED Collects personally identifiable information from the visitors to our website. Personal information collected may include name, email address, postal address with zip/pin code, shipping | billing address login ID - password and contact number. This information is collected if you request information from us, participate in a contest or sweepstakes, and signup to join our email list or request some other service or information from us. We never use any customer related information for commercial usages.

We will collect information also about at where you are on the internet (e.g. the URL from you are visiting, IP address, domain details), your browser type, location of country, visited pages details of OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ website at the time of visiting, the advertisements you clicked on. We may collect this information even if you do not register with us. None of this data is of a personal nature and will help us improve the quality of our service.

We require these details only to provide you the services we offer. We use your address to deliver the order. We may use your phone number to help you resolve your queries while shopping. We notify you about our updates and promotional schemes through SMS or email on your mobile number/ email ID provided to us during the time of registration. You can inform us if you wish to stop receiving these mailers. We share your personal information with specific employees who are involved in the execution of your transaction and any employee who violates our privacy and/or security policies is subject to disciplinary action.

Non-Personal Information

In some cases, we may collect information about you that is not personally identifiable. We use this information-which does not identify individual users, it is solely used to analyses trends and administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared.

Customer Reviews and Testimonials :

We will use all the testimonials and reviews given by customer on our web site which may contain personally identifiable information. If you would like to have your testimonial or review removed from our site, you have to mail us on support@nirajecom.shop

Card Information :

For all online transactions information is securely collected by relevant payment gateways. Our payment gateways are dedicated to keeping your account safe and secure. With the industries advanced encryption, fraud prevention and protection policies, once your information reaches our payment gateways it resides on a server of payment gateways that are heavily guarded both physically and electronically.

Announcements regarding services of OG ELITE FASHION PRIVATE LIMITED

We will mail / SMS for site updating to our customers by using our data base. We ask for a user’s email address for the purposes of providing this information. If personal identifiable information changes or If you don’t want to receive any update from us. You can email us support@nirajecom.shop . If you don’t want the details, you can deactivate your account.

Service Providers

We use other third parties such as a shipping company and a payment gateway company to bill you for goods and services. We are using live chat option to assist you for customer’s queries / questions while using our site related queries or regarding your order. When you will sign up in OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/ , we will share your provided personal information as essential for the third party to provide that service.

Legal Disclaimer

We reserve the right to disclose your personal recognizable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/  reserves the right to make changes in this privacy policy.

Agreeing to Terms

If you do not agree to OG ELITE FASHION PRIVATE LIMITED i.e https://nirajecom.shop/  Privacy Policy as posted here on this website, please do not use this site or any services offered by this site. Your use of this site indicates acceptance of this privacy policy.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Answer

Track Your Order By Using Shipping or Delivery portal by using Reference Number, which provided by us.

Order Tracking

Email: support@nirajecom.shop
Address: LG-Shop No8 The Platinum, Tower Avishkar arista D, 9 DRD, Pune City, Pune- 411014, Maharashtra

By placing an order with OG Elite Fashion, you agree to this Refund and Returns Policy.

Answer

The official website of OG ELITE FASHION PRIVATE LIMITED is “https://nirajecom.shop/”. All its contents are for general information and use. OG ELITE FASHION PRIVATE LIMITED provides no warranty, express or implied, regarding the quality, accuracy and completeness of that information.

OG ELITE FASHION PRIVATE LIMITED will not be liable for any damage arising from the use of this site. The copyright of the proprietary material that appears remains solely with OG ELITE FASHION PRIVATE LIMITED. For the sake of convenience, OG ELITE FASHION PRIVATE LIMITED may provide, links to websites operated by other entities/persons, but it does not endorse or accept any responsibility for the content, or the use of such websites.